Policies

Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the website santikoscollection.com (the “Website”) owned and operated by ELPAR S.A (“Company”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional terms and conditions that may apply.

2. Amendments

The Company reserves the right to modify or revise these Terms at any time without notice. Your continued use of the Website after any changes to the Terms constitutes acceptance of those changes.

3. Use of the Website

You agree to use the Website in accordance with all applicable laws and regulations, including Greek law. You are responsible for ensuring that your use of the Website complies with these Terms and all applicable laws.

4. Intellectual Property

All content, trademarks, and intellectual property on the Website are owned by ELPAR S.A or its licensors. You may not reproduce, distribute, modify, or otherwise use any content from the Website without the express written consent of the Company.

5. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and disclose information.

6. Disclaimers

The Website is provided on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, regarding the Website’s availability, accuracy, completeness, or fitness for a particular purpose.

7. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

(a) your access to or use of or inability to access or use the Website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Website by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Greece. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Greek courts.

TERMS AND CONDITIONS OF YOUR STAY

Upon check-in and signing of the Registration Card you agree to the following conditions.

1. Definitions

In these Terms and Conditions unless the context otherwise requires, the following expressions shall have the following meanings: Accommodation Unit: The accommodation unit of any kind such as rooms, villas, residences, suites etc. that are being offered by the Hotel for overnight stay.

Accompanying Person: Any person travelling with the Guest and staying with them in the reserved Accommodation Unit overnight. Check-in: the process of receiving and signing the Registration Card and receiving Accommodation Unit access. Check-out: The process of leaving the hotel-room and giving back the Accommodation Unit access.

Direct Reservation: A reservation made for a booking via Hotel channels (website, email and/or phone) Force Majeure: Any event beyond the control of the parties of an unpredictable and insurmountable nature that prevents either the Guest or the Hotel from fulfilling all or part of their mutual obligations. Cases of force majeure or fortuitous events are considered to be those that would usually be recognized by the jurisprudence of the Greek courts.

Grievance: Any event or situation that is encountered by the Guest that hinders the enjoyment of their stay in any way Guest: Any person that has checked in the Hotel and is staying overnight.

Hotel: The Hotel titled in the Registration Card.

Manager: A member of personnel with delegated authority.\

Personnel: Persons employed by the Hotel.

Platforms: Third-party owned Web sites that provide travel services.

Terms and Conditions or T&C: The present Terms and Conditions

Tour Operator: Third Parties that provide tour services.

Trademarks: Markings that may or may not have been registered that are used by the Hotel to signify products or services. Wherever hereunder the term β€Guestβ€ is used generally, it is considered that it refers to both the Guest and any Accompanying Person.

2. Scope

2.1. Notwithstanding opposite explicit agreements between the Hotel and Guests, the present Terms and Conditions (“T&C”) shall apply for all services provided by the Hotel to the Guest from the Check-in until Check- out.

2.2. Sub-contracting or sub-letting of Accommodation Unit, together with their use for any purposes other than accommodation is strictly prohibited.

2.3. The present T&C shall supersede any contrary general terms and conditions that Guest or Tour Operator has set. 2.4 Guest may seek to negotiate separate terms, in part or in whole, with the Hotel for issues that are regulated with these T&C. Such negotiation should be made known to the Hotel at least 60 days prior to the designated Check-in date and concluded 30 days prior to the designated Check-in date. It is at the discretion of the Hotel to accept the proposed changes, and if such a negotiation fails it shall be considered that the Guest agrees with the present T&C in their entirety. Failure of negotiation is not grounds for cancellation of a reservation by the Guest. For every term not differentiated it shall be construed that the Guest is agreeing with all other terms.

3. Registration Card

These T&C apply to the Guest whose name, surname and signature appear in the Registration Card and his/her Accompanying Persons for whom the Guest is considered that is acting as their representative. By signing the Registration Card, the Guest declares that accepts the T&C as well as the Hotel’s policies. During the Check-in procedure persons that are EEA or EU nationals ought to produce national identifications documents. Non-EEA or EU nationals ought to have a valid passport.

4. Stay Provisions

4.1. Safety

Guests and Accompanying Persons ought to take all reasonable precautions for their own safety when they are in their rooms or circulating inside the Hotel’s premises. Indicatively and not restrictively, Guests should be mindful of wet/slippery floor signs, Glass doors or tables, vehicle circulation in the Hotel’s internal road network, slippery floor near the pools, stairs etc. The Hotel bears no liability for accidents caused by mere carelessness of the Guests.

4.2. Children

The following terms and conditions are not applicable where the Hotel adopts an “adult only” policy.

4.2.1 Unless they are attending the Hotel’s Childcare Services, children under 14 years old should always be supervised by an adult. 4.2.2. For any damages caused (either to the Hotel, Personnel, or to other Guests) by Children of Guests the Guest who is related to the child shall be liable.

4.2.3. Likewise, any charges made by children of Guests while not under the supervision of their parents shall also be deemed to have been valid and binding to their parents as Guests.

4.2.4. Children that are attending the Hotel’s Childcare Services are under the direct supervision of professional, qualified and experienced personnel operating the Hotel’s Childcare Center. Childcare Personnel is specially trained by a certified, internationally recognized Consultancy and Training contractor of the Hotel.All childcare buildings, facilities and equipment of the Hotel are constantly checked and comply fully with all health and safety standards and all childcare related procedures are consulted upon and audited by the above-mentioned Consultancy and Training Contractor.

4.3. Disabilities – Medical Conditions – Diseases

4.3.1. Guests with disabilities that require special considerations ought to make such considerations known to the Hotel at least at the Check-in date.

4.3.2. If Guests have pre-existing medical conditions, they should declare it during the Check-in procedure. Medical conditions include but are not limited to: allergies, heart problems, skin diseases etc.

4.3.3. If it is medically ascertained that a Guest has an infectious disease, the Hotel retains the right to request their departure within 24 hours. If such a request is made by the Hotel, the Guest has the right to request the refund (if it has been already paid to the Hotel) for the remainder of the days.

4.4. Harassment

Guests should not behave in a way that constitutes harassment to other guests or personnel. In this sense harassment may include (indicatively and not restrictively): comments about ethnicity, religion, sexual orientation, political beliefs, gestures, physical contact, sexual lewdness or any other behavior that is deemed as harassment by relevant legislation.

4.5. Loud behavior

Guests should be respectful of other Guests and not be unnecessarily loud during their stay. Voice volume of Guests and electronic devices (e.g. TV, radio, laptops) shall be kept to a minimum so as not to disturb other Guests. The present obligation includes both the Accommodation Unit and common areas, such as pools, restaurants, bars, lounge, etc.

4.6. Safety Deposit Box

4.6.1. The safety deposit box included in the Accommodation Unit may hold items (including cash) that are under 3.000 Euros of value.

4.6.2. With reference to the Safety Box manual of operation the Hotel does not assume any liability for missing items stored therein. 4.7 Food and Beverages (F&B)

4.7.1 Food and Beverages preparation inside the Hotel fully complies with all Health and Sanitary regulations. 4.7.2. Guests with allergies or any kind of ingredient intolerances are required to notify the Food and Beverage-handling Personnel of this issue and be mindful of the ingredients of the F&B that they purchase inside the Hotel.

4.8. Gym

4.8.1. All Guests that use the Gym declare that they do not suffer from an illness or injury that may be aggravated using the Gym. Guests who suffer from injuries or illnesses that prevent them from exercising are not allowed to use the Gym. If they do engage in any kind of physical activity, the Hotel assumes no liability for potential accidents or injuries

4.8.2 It is construed that all Guests that use the Gym are aware of the way that the Gym equipment they use works. In case the Guest is not familiar with the way the Gym equipment works, he is required to ask for help from the designated Personnel. The Hotel assumes no liability for any injury caused by the misuse of Gym equipment.

4.8.3. Young children under 18 years of age are allowed in the Gym only under the supervision of an adult. 4.8.4. Use of Gym equipment that requires sitting or lying on it is not allowed without the use of a personal towel. 4.8.5. Guests shall not leave personal items (i.e. cell phones, tablets, wallets) unattended at any time while at the Gym. Hotel assumes no liability for items lost or stolen in the Gym.

4.9. Swimming

Swimming and any other seaside activity in the sea or in public or in private pool should only be performed if Guests have swimming competency and are healthy to do so. In any case, the Hotel assumes no responsibility whatsoever for any damage to health of Guests arising out of sea side activities.

4.10.Use of Pools (either Public or Private).

4.10.1.Use of the pools available, is only allowed to persons above 18 years old who are competent to swim or healthy to do so. Persons entering the swimming pool will be considered by the Hotel to have declared their competency to do so. 4.10.2.Persons under 18 should always be under the visual supervision of an adult.

4.10.3.Use of the swimming pools is not allowed while under the influence of drugs, alcohol or medications that inhibits physical ability.

4.10.4.Guests are required to be extremely careful when walking around the pools, especially when the floor is wet. 4.10.5.If special attention is required for Guests while swimming, it should be made immediately known to competent Personnel. 4.10.6.Guests not following the above-mentioned rules in any way regarding the use of swimming pools are waiving their rights to claim any sort of damages by the Hotel.

4.11 Club Cars

While being on the club cars, Guests ought to follow the driver’s instructions and be appropriately careful. 4.12. Internet Service

4.12.1. Internet service for use by Guests is provided “as is” by an internet service provider, therefore Guests are not guaranteed speed of internet access nor the continued use of internet access. The use of the internet service is not in any way designed for the conduct of business, and its scope is for personal use only.

4.12.2. The Hotel may restrict use of the internet service if it is found that Guests are abusing the service. Abuse may include indicatively and not restrictively include, the downloading of single files over 1 GB per/8 hours, attempting to hack network infrastructure of the Hotel and/or attempting to access other Guests private devices through the Hotel network. 4.12.3. Use of the internet service is construed as a waiver of any responsibility of the Hotel.

4.12.4. The Hotel does not assume any responsibility from the use of the internet service regarding data security or privacy. 4.12.5 For posts on internet media (including but not limited to: blogs, Facebook, Twitter, Instagram et.al) it is forbidden to use distinctive markings of the Hotel in a way that may be misconstrued that the Guest is affiliated in any way with the Hotel. 4.12.6 Guests may not make defamatory statements on internet media for the Hotel or the Hotel, and/or Hotel Personnel. 4.13. Parking

4.13.1. Though the Guest may be offered a parking space in the Hotel garage or car park, this shall not form a contract for its safe keeping, even if a parking fee is paid.

4.13.2. Hotel bears no liability for any damages caused by other Guests’ willful or negligent behavior when driving inside the parking lot.

5. General Liability

5.1. Disclaimer the Hotel and its vicarious agents shall, in accordance with statutory provisions, be liable for damages towards the Guest arising only from willful or grossly negligent behavior. The same shall apply to damages to life, limb or health resulting from negligence. In cases of property and financial damages caused by negligence, Hotel and its vicarious agents shall only be liable if and when a fundamental contractual obligation been breached, however such liability shall be limited to foreseeable and

contractually typical damages when the contract was entered into and anyhow are not exceeding the amount charged by the Hotel for accommodation; fundamental contractual duties being such, the fulfilment of which is substantial to the contract, and on which the customer may depend. Should any faults or shortcomings arise in the services provided by the Hotel, the Hotel will make every effort to correct this if the customer has brought these to its attention or made his objections promptly known. The Guest is obliged to make reasonable effort to rectify any fault or minimize any possible loss or damage, and to bring any faults or damage immediately to the Hotel’s attention.

5.2. If the Hotel does not insist on strict performance of the T&C or if the Hotel does not exercise or delays to exercise any rights or remedies available, this will not constitute a waiver of such rights and remedies or a modification of the T&C. 5.3. Neither party will be liable to the other party in the event of a breach of its obligations resulting from an event of Force Majeure. It is expressly agreed that Force Majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the burden of the resulting costs.

6. Damages caused

6.1. Guests must take all reasonable precautions to avoid damage or interference with any property belonging to the Hotel. The Guest is liable for all inventory losses and damages caused by misuse, carelessness or negligence. Guests are requested to bring any damages to Hotel property to the Hotel’s immediate attention by notifying Personnel. Malicious, willful, or negligent damage or interference Hotel property will be regarded as a breach of the present T&C and the Hotel reserves the right to terminate the Guest’s stay, withhold the deposit and /or charge the credit card on file for the restitution of the damages.

6.2. For any damage caused to property owned by other Guests, or Personnel by Guests, the Hotel reserves the right to seek damages if it is forced to restitute them. The Hotel will contact the Guest to recover the costs for any repair, replacement or specialist cleaning necessary.

7. Contracted Services

Several services are being provided to Guests by third-parties indicated by the Hotel but not directly by the Hotel (herein after “External Contractor”). Such services may indicatively but not restrictively include: transportation services (private taxis), excursions, water sports, spa and child care services. If the Guest does not make a separate arrangement with the contracted External Contractor, it shall be construed by default that they have elected to pay the Hotel which will then in turn pay the External Contractor. The External Contractors are not in any way affiliated to or mandated by the Hotel, so the Guest establishes a direct contractual relationship. The Hotel is acting only as authorized by the External Contractor for collecting the fees for the relevant service. Hotel Guests using contracted services are waiving all responsibility of the Hotel from any damages arising out of their use.

8. Property

8.1. The Hotel reserves the right to charge Guests the cost of replacing any property owned by the Hotel that is removed from the Hotel by them without the Hotel’s informed consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the Guest has departed, Hotel reserves the right to make a charge to the Guests credit / debit card, or send an invoice for the amount to the registered address. 8.2. The Hotel assumes no liability for safe-keeping of the Guest’s personal items, unless it is explicitly agreed upon in writing. The Hotel is in no way liable for the loss of or damage to Guest’s personal items that are not directly caused by Hotel’s or its Personnel’s acts or omissions.

9. Deposit for damages.

The Hotel may charge a deposit of up to ½ of the total rate paid (or to be paid) by the Guest to cover damages to the Hotel. Upon Check-out the Hotel shall either return the sum within 15 days to the Guest (via the credit/ debit card Hotel) or may elect to counterbalance it for charges arising from the use of Hotel or contracted services.

10.Personal Data

10.1. The use of a CCTV (Video Surveillance) system is in use in the entirety of the hotel premises for the safety of the Guests, Personnel and Hotel property.

10.2. Surveillance records are kept for security purposes for up to 15 days or 30 days in case of accident report. 10.3. Personal information (including but not limited to Name, Surname, email addresses, postal address, telephone numbers, Accompanying Person) of Guests may also be stored and used for marketing purposes by the Hotel or other connected entities, only by the Guest’s consent. For further information please advise our Privacy Policy.

11.Final Provisions

11.1. Superimposed

These T&C regulate the stay of the Guest in the Hotel’s Hotel. Therefore they are superimposed over any agreement the Guest has made with a third party, and the Guests waives all rights to seek compensation from third parties for issues that arise out of these T&C under which the Guest would be responsible.

11.2 Guest Grievance Resolution

11.2.1For any Grievance that arises during their stay Guests ought to reach out to Personnel to resolve their Grievance. 11.2.2. If the Grievance is not resolved, then the Guest ought to reach out or request from Personnel to speak to a Manager for their Grievance.

11.2.3. If the Grievance is not resolved again, the Guest has the right to fill out a write Grievance Report and deliver it to the concierge or a manager. If that is not possible it ought to be sent electronically (via e- mail) with the Subject: “Grievance Report- (Surname, Name)” to the Hotel’s official email address referred in the Registration Card.

11.2.4. If the above mentioned procedure is not followed, any grievances that are reported after the Check-out date shall not be recognized as such by the Hotel.

11.3 Acceptance and Waiver

Signature of the Registration Card constitutes acceptance of the T&C and conclusion of the Check-out without any written observation to the contrary constitutes a full waiver of responsibility of the Hotel for any damages occurring from the stay at the Hotel. 11.4 Nullity

If any individual term of these T&C is deemed void, the validity of the remaining provisions shall not be affected thereby. 11.5 Applicable Law and Competent Jurisdiction

11.5.1 Applicable Laws of Greece and relevant EU Legislation are to be applied for the present T&C. 11.5.2 For any disputes arising out of these T&C in connection with their total or partial validity, execution, compliance or resolution, competent courts shall be the Courts of Athens, Greece.

9. Contact Information

For any inquiries regarding these Terms, please contact us at [Insert Contact Information].

By using santikoscollection.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy

1. Introduction

ELPAR S.A (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit santikoscollection.com (the “Website”). By accessing or using the Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you use our Website:

Personal Identification Information: Your name, email address, phone number, and other contact information.
Non-Personal Information: Information that does not personally identify you, such as your browser type, device type, IP address, and other anonymous usage data.

3. How We Use Your Information

We use the collected information for the following purposes:

Providing Services: To provide and maintain the services offered on the Website.
Communications: To communicate with you regarding updates, promotions, and other information related to our services.
Improving the Website: To analyze and improve the functionality and user experience of the Website.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

5. Disclosure of Information

We may share your personal information with third parties for the following purposes:

Service Providers: To third-party service providers who assist us in operating the Website and providing services.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or if you have any questions about your personal information, please contact us at [Insert Contact Information].

8. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The effective date of the Privacy Policy will be updated accordingly.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Greece and the General Data Protection Regulation (GDPR) of the European Union.

10. Contact Information

For any inquiries regarding this Privacy Policy, please contact us at [Insert Contact Information].

By using santikoscollection.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Cookie Policy

1. Introduction

This Cookie Policy explains how ELPAR S.A (“Company,” “we,” “us,” or “our”) uses cookies and similar technologies on santikoscollection.com (the “Website”). By using the Website, you consent to the use of cookies in accordance with this policy.

2. What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

3. Types of Cookies We Use

We use the following types of cookies on santikoscollection.com:

Essential Cookies: These cookies are necessary for the functioning of the Website and cannot be disabled. They enable basic functions like page navigation and access to secure areas.
Analytical/Performance Cookies: These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously. We use this information to improve the performance and user experience of the Website.
Functionality Cookies: These cookies allow the Website to remember choices you make (such as language preferences) and provide enhanced features.
Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

4. Consent to Cookie Use

By using the Website, you consent to the placement of cookies on your device. You can manage your cookie preferences by adjusting the settings in your browser. Please note that disabling certain cookies may affect the functionality of the Website.

5. How We Use Cookies

We use cookies for the following purposes:

To ensure the proper functioning of the Website.
To analyze and improve the performance and user experience of the Website.
To personalize your experience by remembering your preferences.
To serve targeted advertisements based on your browsing history.

6. Third-Party Cookies

We may use third-party services that may place cookies on your device. These cookies are controlled by the respective third parties, and you should review their privacy policies for more information.

7. Data Retention

Cookies are retained for varying periods, depending on their purpose. Some cookies are session-based and expire when you close your browser, while others may persist for a longer duration.

8. Changes to the Cookie Policy

We reserve the right to update or modify this Cookie Policy at any time. The effective date of the Cookie Policy will be updated accordingly.

9. Governing Law

This Cookie Policy is governed by and construed in accordance with the laws of Greece and the General Data Protection Regulation (GDPR).

10. Contact Information

For any inquiries regarding this Cookie Policy, please contact us at [Insert Contact Information].

By using santikoscollection.com, you acknowledge that you have read, understood, and agree to this Cookie Policy.

Pet Policy

At Santikos Collection, we understand that pets are an important part of your family and we welcome your furry friends to our hotels. We have established the following guidelines to ensure that both you and your pets have a comfortable and enjoyable stay with us.

Pet Fees and Guidelines

A non-refundable fee of € per pet, per stay will be charged upon check-in. This fee covers additional cleaning and maintenance costs associated with accommodating pets.

We accept pets up to [insert weight limit] in weight and a maximum of 2 pets per room. Pets must be fully trained and well-behaved and kept on a leash or in a carrier when in public areas.

Pets are not allowed in our restaurants, bars, or pool areas. Please do not leave your pets unattended in your room or in your vehicle. If your pet causes damage to hotel property, you will be responsible for the cost of repairs.

In the event that your pet causes disturbances or poses a threat to the safety or comfort of other guests, we reserve the right to ask you to find alternative accommodation for your pet.

Pet Amenities

To ensure that your pet has a comfortable stay, we provide the following amenities:

A welcome treat for your pet upon arrival
Food and water bowls
A comfortable bed for your pet’s use during your stay
A list of local pet-friendly restaurants, parks, and shops
Please note that these amenities are subject to availability and may vary by location.

We hope that you and your pets enjoy your stay at Santikos Collection. If you have any questions or concerns, please do not hesitate to contact us.

By bringing your pet to our hotel, you agree to the terms of this pet policy.